Refund policy
We don't do returns or refunds — but if something's wrong with your keycaps (damaged, defective, wrong set, missing pieces), we've got you covered with a free replacement, no questions asked.
When You Qualify for a Free Replacement
- Your keycaps showed up damaged or defective (chipped legends, warped profiles, bad shine-through, etc.)
- You got the wrong set/colorway
- Your order is missing keys or accessories
When You Don't
- You changed your mind after ordering
- You picked the wrong profile/kit for your board (double-check compatibility before you buy!)
- Damage happened after you got them (spills, drops, etc.)
How to Get a Replacement
- Email us at team@infinitekeycaps.com within 5 days of your keycaps arriving
- Drop in your order number
- Send a few photos or a quick video of the issue — helps us sort it fast
- We'll review it and get back to you within 2–3 business days
What Happens After
If you're approved, we'll ship out a free replacement — no cost to you. If we're out of stock on that exact set, we'll offer the closest match or store credit, your call. Most of the time you won't need to send anything back; if we do need it returned, we'll walk you through it.
Before You Order
Since returns aren't a thing here, take a sec to check your kit count, profile, and compatibility before checkout. Got questions? Hit us up at team@infinitekeycaps.com — we're happy to help before you buy, not just after.